Refund & Returns Policy | Don Jordy’s Australia - Don Jordy’s Yerba mate & culinary imports Australia

Last updated: 2025
Website: https://donjordys.com
Operations: Australia

1. Your Rights Under the Australian Consumer Law (ACL)

Under the Australian Consumer Law (ACL), consumers are entitled to guarantees that goods must:

be of acceptable quality
be safe and free from major defects
match their description
be fit for the purpose advertised

If a product has a major failure, customers are entitled to a refund or replacement.
If a product has a minor issue, the business may choose a remedy.

Don Jordy’s does not offer repairs, as our products (foods, yerba, mates, accessories) are not repairable items.

2. Change-of-Mind Returns

For health, safety and hygiene reasons, and due to the nature of consumable goods, we do not accept returns for change of mind on:

Yerba mate (opened or unopened)
Food items (alfajores, dulce de leche, snacks)
Mates that have been used, washed, or handled
Bombillas or products used orally

This does not affect your rights under the ACL if the product is faulty.

3. Returns for Faulty or Incorrect Items

If your product arrives:

damaged,
faulty,
unsafe, or
significantly different from its description,

you are entitled to a replacement or refund.

Email us within 48 hours of receiving your order with:

Order number
Photos of product + packaging
Description of the issue

Email: info@donjordys.com

Shipping costs for faulty or incorrect products are covered by Don Jordy’s.

4. IMPORTANT – Natural Product Disclaimer for Calabash Mates

Some of our mate gourds are made from calabaza natural (a natural fruit).
This means:

Each mate is unique.
Natural variations will occur in size, shape, thickness, texture, and color.
No two calabash mates are identical.
Approximate measurements may vary by 1–3 cm depending on the natural growth of the fruit.
These variations are normal and do not constitute a product fault under the Australian Consumer Law.

These items are considered artisanal and natural products.
A refund or replacement will only apply if:

the mate arrives broken,
is unsafe to use, or
has a major defect beyond natural variation.

5. Products Not Eligible for Return (Unless Faulty)

The following items cannot be returned for hygiene or safety reasons unless defective:

Yerba mate
Alfajores / dulce de leche / edible products
Bombillas (used or opened)
Mates (used, washed, cured or handled)
Gift packs containing food

6. Orders with Incorrect Address or Uncollected Parcels

If a parcel is returned to us because the:

address was incorrect or incomplete,
customer failed to collect the item, or
delivery was refused,

the customer is responsible for:

re-shipping fees, or
receiving a partial refund (minus shipping costs).

7. Cancellations

Orders may be cancelled only before shipment.
Once dispatched, cancellation is no longer possible.

8. Refund Process

When a refund is approved:

Refund is issued to the original payment method
Processing time: 3–7 business days
You will receive confirmation once complete

9. Contact Us

For any refund or return enquiry, contact us at:
📧 info@donjordys.com

We reply within 24–48 hours.