Privacy Policy

Last updated: 2025
Website: https://donjordys.com
Business location: Australia
Contact: info@donjordys.com

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1. Who We Are

We are Don Jordy’s, an Australian online store offering yerba mate, alfajores, mates, and traditional South American products.
Our website address is: https://donjordys.com

Although our ecommerce management team may operate remotely from other countries, all business operations, sales, customer service and order fulfilment are handled within Australia.

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2. Personal Data We Collect

2.1. Comments

When visitors leave comments on the site, we collect:

• Data shown in the comments form

• IP address

• Browser user agent
  This helps us detect and prevent spam.

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2.2. Contact Forms

When you contact us, we collect:

• Name

• Email address

• Message provided
  This information is used solely to answer your inquiry.

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2.3. Orders and Checkout (WooCommerce)

To process your purchase we collect:

• Full name

• Billing and shipping address

• Email and phone number

• Order details

• Payment method (card data is processed by third parties; we do NOT store full credit card numbers)

We process this information to:
✔ Fulfil your order
✔ Arrange delivery
✔ Provide customer support
✔ Comply with Australian tax and consumer regulations

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2.4. Cookies

We use cookies to:

• Maintain your shopping cart

• Improve browsing experience

• Enable analytics and performance tools

You can disable cookies anytime from your browser settings.

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2.5. Media

If you upload images, avoid uploading images with embedded location data (EXIF GPS).

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2.6. Newsletter

If you sign up for our newsletter, we only store your email to send updates, offers, and news.
You can unsubscribe at any time.

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3. Third-Party Services

3.1. Payment Providers

Depending on your chosen payment method, your data may be processed by:

• Stripe

• PayPal

• Apple Pay / Google Pay

These services comply with international security standards (PCI-DSS).

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3.2. Shipping Providers

To deliver your order, we share only necessary information (name, address, phone) with:

• Australia Post

• Other authorised Australian couriers

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3.3. Analytics and Tracking

We use analytics tools (e.g. Google Analytics) to understand how users interact with our site.
Data is anonymised whenever possible.

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4. How Long We Keep Your Data

• Order records: 5 years (required by Australian business regulations)

• Comments: Indefinitely

• Contact form messages: Up to 12 months

• Newsletter emails: Until you unsubscribe

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5. Your Rights

Depending on your location, you may have the right to:

• Access your data

• Correct your data

• Request deletion

• Object to processing

To exercise your rights, contact us at: support@donjordys.com

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6. Where Your Data Is Stored

Data may be stored on secure servers located in Australia, the United States, and/or the European Union depending on our hosting provider and third-party tools.
All providers we use meet recognised international data-protection standards.

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7. How We Protect Your Information

We implement:

• SSL encryption

• Fraud protection tools

• Secure hosting infrastructure

• Limited access to customer data

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8. Policy Updates

We may update this Privacy Policy to reflect changes in business practices or legal requirements.
Updates will be posted on this page with the date of modification.

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9. Contact Us

If you have questions about our Privacy Policy or how your data is handled, contact us at:
📧 info@donjordys.com